Privacy Policy

How Shy Guru handles your data

Shy Guru is built for private social support. This policy explains what we collect, why we use it, what may be sent to our AI provider, and how you can control your chat history, memory and saved scripts.

Last updated
[Insert date before launch]

✓

Your control matters

You should be able to view, edit or delete saved memory, delete chat history, and understand what Shy Guru stores.

View memory
Delete history
Turn memory off

Quick summary

The short version

We collect data needed to run Shy Guru.
This may include account details, chat messages, saved scripts, memory preferences, subscription status and technical data.
Your messages may be sent to an AI provider.
This is needed so Shy Guru Companion can generate replies, scripts, explanations and support tools.
You can control memory.
Memory should be visible, editable and deletable. You can turn it off if you do not want Shy Guru to remember patterns for future support.
We do not sell emotional data.
We do not sell your chat content or emotional information to advertisers.

1. Who we are

The organisation responsible for your data

Shy Guru is the website and service available at shy-guru.com. Shy Guru Companion is the guided AI support experience inside the website.

Data controller
[Insert legal name or trading name]
Contact email
[Insert support email, for example [email protected]]
Country
United Kingdom

2. What we collect

Personal data we may collect

The exact data collected depends on how you use Shy Guru.

Account data

Name if provided, email address, password handled securely by WordPress, account status, login details and subscription status.

Chat data

Messages you send to Shy Guru Companion, AI responses, selected tools, chat history and related usage records.

Memory and preferences

Support style, selected struggles, whether memory is enabled, user approved memory items and tiny confidence step preferences.

Saved scripts and progress

Saved replies, call scripts, explanation drafts, completed steps, small wins and progress counters.

Payment data

Subscription plan, payment status and billing records. Card details should be handled by the payment provider, not stored directly by Shy Guru.

Technical data

IP address, device type, browser, security logs, error logs, cookies and basic usage information needed to operate and protect the website.

3. Why we use it

Purposes and lawful basis

We only use personal data where we have a reason to do so. The lawful basis may depend on the feature and should be confirmed before launch.

To provide the service
We use account, chat, tool, saved script and progress data to provide Shy Guru Companion and related features.
Likely basis: contract or legitimate interests
To personalise support
We use support style, onboarding choices and approved memory to make responses more relevant.
Likely basis: consent or legitimate interests
To process payments
We use subscription and billing data to manage paid plans, receipts, failed payments and access rules.
Likely basis: contract and legal obligation
To keep the website safe
We use technical and security data to prevent abuse, debug errors, protect accounts and manage usage limits.
Likely basis: legitimate interests and legal obligation

4. AI processing

What happens when you use Shy Guru Companion

When you send a message to Shy Guru Companion, your message, the selected tool mode, relevant recent chat context and any approved memory needed for the response may be sent to our AI provider to generate a reply.

Current intended AI provider
OpenAI API, or another AI provider if changed before launch. This section should be updated if the provider changes.
What may be sent
Your message, selected support tool, recent conversation context, approved memory and basic technical information needed for the AI request.
What you should avoid sharing
Do not share passwords, payment card numbers, identity documents, private details about other people, or sensitive information that is not needed for support.

At the time this policy was drafted, OpenAI states that it does not train models on business customer data by default. This should be checked again before launch and updated if your AI provider or account settings change.

5. Memory

How Shy Guru memory works

Memory is meant to remember useful support patterns, not every detail of your life.

Examples of useful memory

Prefers short scripts. Finds phone calls difficult. Wants gentle but direct support. Tends to over-explain when anxious.

Your memory controls

You should be able to view memory items, edit them, delete them, turn memory off and clear all memory.

Sensitive details

Shy Guru should avoid storing unnecessary sensitive details as memory unless you clearly choose to save them.

6. Sharing data

Services that may process data

We may use trusted providers to run the website, provide AI responses, process payments and send emails.

Website hosting
Used to host the WordPress website, app pages and database.
AI provider
Used to generate Shy Guru Companion replies and tool outputs.
Payment provider
Used to process subscriptions and billing. Card details should be handled by the payment provider.
Email provider
Used for password resets, account emails, support replies and subscription messages.
Legal or safety reasons
We may disclose information if required by law, to protect rights, prevent abuse, respond to legal requests or protect someone from serious harm.

7. Retention

How long we keep data

We should not keep personal data longer than needed. Exact retention periods should be confirmed before launch.

Account data
Kept while your account is active, then deleted or anonymised after account closure unless needed for legal, tax, security or dispute reasons.
Chat history
Kept so you can return to previous conversations, unless you delete it or your account is deleted.
Memory
Kept while memory is enabled, unless you edit, delete or clear memory.
Payment records
Kept as needed for subscriptions, accounting, tax, chargebacks, refunds and legal obligations.

8. Your rights

Your data protection rights

Depending on the situation, UK data protection law may give you the following rights.

Access

Ask for a copy of personal data we hold about you.

Correction

Ask us to correct inaccurate or incomplete personal data.

Deletion

Ask us to delete personal data where the law allows.

Restriction

Ask us to limit how we use your personal data in certain cases.

Objection

Object to certain uses of your personal data.

Portability

Ask for certain data in a portable format where this applies.

To exercise your rights, contact us at [insert support email]. You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal data is handled.

9. Cookies and analytics

How we use cookies

Shy Guru may use cookies and similar technologies to keep you logged in, protect the website, remember preferences, process payments and understand how public pages are used.

We should not send private chat content, saved scripts or memory items to marketing analytics tools.

If optional analytics or marketing cookies are added, a cookie notice or consent banner may be needed before launch.

10. Contact

Questions about your privacy

Contact us if you want to ask about this policy, request deletion, access your data, correct information or turn off memory.

Email
[Insert support email]

Privacy is part of the product

Shy Guru is designed for sensitive social moments, so users should be able to understand, control and delete the information they share.